Service Level AgreementBy accessing and placing an order with RAVNIX LLC, You confirm that You are in agreement with and bound by the terms of service.
Support GuaranteeAt our company, we are proud to offer a Support Guarantee, which is our promise to provide exceptional customer support. Our guarantee includes the following:ㅤㅤㅤ
- Respond to your support tickets within 12 hours
Service Level GuaranteeWe also provide a Service Level Guarantee that ensures our network and power infrastructure remain highly available. Our network is designed with multiple redundant paths and equipment, which enables us to maintain a 99.99% network availability rate. Our power infrastructure is equipped with multiple failovers, such as backup diesel generators, UPS, and STS transfer switching, to provide 99.999% power availability.
Our uptime guarantee covers the following:ㅤㅤㅤ
- 99.99% Network Availability
- 99.999% Power Availability
- Downtime caused by us
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All rights reserved
All rights reserved